Frequently Asked Questions
Quick answers to the most common questions about using Touch.Town.
How do I book a massage on Touch.Town?
Use the search page to enter your location and preferred massage type. Browse provider profiles, select a service and follow the booking steps to choose a date and time that suits you.
Is Touch.Town a massage service provider?
No. Touch.Town is an online marketplace that connects customers with independent massage providers. We do not employ providers or provide massage services ourselves.
How do I become a listed provider?
Sign up for a free account, verify your email, then complete the 'Become a provider' flow. Submit your profile for review. Once approved, your listing becomes visible to customers.
Is there a cost to list my services?
New providers currently receive 1 month of free listing. After that, a monthly provider subscription applies — see the Become a Provider page for current plans. Subscription payments to Touch.Town are processed through Stripe.
Can I cancel or reschedule a booking?
Yes. Go to your bookings page and select the booking you want to change. The provider's own cancellation and rescheduling terms apply, so please review them before confirming.
How are payments handled?
Customers pay massage providers directly for their massage services — Touch.Town does not process customer payments for massage services. Confirm the payment method and any terms with your provider. Provider subscription payments to Touch.Town are processed separately through Stripe.
What should I do if I feel unsafe?
Leave the situation if it is safe to do so and contact emergency services if needed. You can also report the incident to Touch.Town support at support@touch.town.
How do I leave a review?
After your appointment, visit your bookings page and open the completed booking. You can rate the provider and share feedback based on your experience.
Why was my provider application declined?
Applications may be declined if required information is missing, identity verification fails, or the application does not meet our community standards. You will receive an email explaining the reason and next steps.
How do I update my profile or service prices?
Providers can log in and go to the Provider Dashboard to edit business details, services, prices, photos and availability at any time.
What massage types are listed?
Touch.Town lists a range of independent massage services including relaxation, deep tissue, remedial, sports, Swedish, aromatherapy, couples and mobile massage. Availability depends on each provider.
Do providers come to my home or do I visit them?
Each provider sets their own service locations. Profiles show whether the provider offers mobile/outcall services, studio appointments, or both.
How is my personal information protected?
We collect only the information needed to operate the marketplace and protect it in line with our Privacy Policy. We do not sell your personal data to third parties.
Can I report inappropriate behaviour?
Yes. If you experience or witness behaviour that violates our Safety & Community Standards, contact support@touch.town with details and, where possible, a booking reference.
How do I reset my password?
On the sign-in page, click 'Forgot password?' and enter your email address. Follow the secure link sent to your inbox to create a new password.
How does “Near Me” work on Touch.Town?
When you press Use My Location, Touch.Town asks your device for your location once to help search for nearby providers. Providers offering appointments at their premises can be shown based on their approximate distance from you. Mobile providers may also appear when your location falls within the area they choose to travel. Your precise location is not added to the public search URL, and you can always search by suburb or postcode instead.
What happens when a provider is suspended?
Suspended providers are no longer visible in search or on customer favourites lists. Any open booking pages will show an error and direct you to choose another provider or time.
How do I register a business with multiple service providers?
1) Sign up for a free Touch.Town account and verify your email. 2) Go to 'List your services' and create a provider listing for your business with your business name, suburb, postcode and service details. 3) In the Provider Dashboard open the Business tab and choose the Business plan (5 seats) — after your free first month, the first 2 months are a special introductory rate of $89/month, then $399/month. 4) Complete verification (name, ABN, qualification and insurance details) and click 'Request verification' so an admin can approve your account. 5) Once approved your listing goes live and customers can book up to your seat limit. You allocate bookings to your therapists on-site; the platform only enforces the maximum number of simultaneous bookings allowed by your plan.
Still need help?
Contact our support team and include your booking reference or account email. We aim to reply within one business day.
Email support@touch.town