Frequently Asked Questions
Quick answers to the most common questions about using Touch.Town.
How do I book a massage on Touch.Town?
Use the search page to enter your location and preferred massage type. Browse provider profiles, select a service and follow the booking steps to choose a date and time that suits you.
Is Touch.Town a massage service provider?
No. Touch.Town is an online marketplace that connects customers with independent massage providers. We do not employ providers or provide massage services ourselves.
How do I become a listed provider?
Sign up for a free account, verify your email, then complete the 'Become a provider' flow. Submit your profile for review. Once approved, your listing becomes visible to customers.
Is there a cost to list my services?
New providers currently receive 3 months of free listing. After the promotional period, standard marketplace fees may apply and will be clearly communicated before any charges.
Can I cancel or reschedule a booking?
Yes. Go to your bookings page and select the booking you want to change. The provider's own cancellation and rescheduling terms apply, so please review them before confirming.
How are payments handled?
Payments for massage services are made directly between the customer and provider unless Touch.Town introduces a payment facility. Always confirm payment method and terms with the provider.
What should I do if I feel unsafe?
Leave the situation if it is safe to do so and contact emergency services if needed. You can also report the incident to Touch.Town support at support@touch.town.
How do I leave a review?
After your appointment, visit your bookings page and open the completed booking. You can rate the provider and share feedback based on your experience.
Why was my provider application declined?
Applications may be declined if required information is missing, identity verification fails, or the application does not meet our community standards. You will receive an email explaining the reason and next steps.
How do I update my profile or service prices?
Providers can log in and go to the Provider Dashboard to edit business details, services, prices, photos and availability at any time.
What massage types are listed?
Touch.Town lists a range of independent massage services including relaxation, deep tissue, remedial, sports, Swedish, aromatherapy, couples and mobile massage. Availability depends on each provider.
Do providers come to my home or do I visit them?
Each provider sets their own service locations. Profiles show whether the provider offers mobile/outcall services, studio appointments, or both.
How is my personal information protected?
We collect only the information needed to operate the marketplace and protect it in line with our Privacy Policy. We do not sell your personal data to third parties.
Can I report inappropriate behaviour?
Yes. If you experience or witness behaviour that violates our Safety & Community Standards, contact support@touch.town with details and, where possible, a booking reference.
How do I reset my password?
On the sign-in page, click 'Forgot password?' and enter your email address. Follow the secure link sent to your inbox to create a new password.
What happens when a provider is suspended?
Suspended providers are no longer visible in search or on customer favourites lists. Any open booking pages will show an error and direct you to choose another provider or time.
Still need help?
Contact our support team and include your booking reference or account email. We aim to reply within one business day.
Email support@touch.town